Alert 71 (error 71) indicates that a firmware update check is required. Keeping your Sparx Sharpener's firmware up to date ensures peak performance and access to the latest features.

How to Check for Firmware Updates

Follow these steps to check for and apply any available firmware updates:

Note: If you haven’t connected your Sharpener 3 to the Sparx Hockey App yet, refer to this article for setup instructions before proceeding.

1. Open the Sparx Hockey Mobile App Launch the app on your mobile device.
2. Connect to Your Sharpener Tap the Sharpen icon in the bottom menu to connect to your Sparx Sharpener.
3. Automatic Firmware Check Once connected, the sharpener will automatically check for any available firmware updates.

Internet Connection Required

An active internet connection (Wi-Fi or cellular data) is required to complete the firmware check. Please ensure your phone is connected to the internet before proceeding.

What to Expect

• No Update Available If no firmware update is needed, Alert 71 will clear, and you can proceed with sharpening.
• Update AvailableIf an update is available:
  • A pop-up will appear within the app.
  • Tap “Update Firmware” to begin the update process.
  • Once complete, Alert 71 will be cleared.

Important: Stay Connected During the Update

To ensure the firmware update completes successfully, follow these guidelines:

• Stay in the App Remain in the Sparx Hockey app while the update is in progress.
• Keep Your Screen Active Prevent your phone from going to sleep and avoid switching to other apps.
• Stay Close to the Sharpener Keep your phone near the sharpener at all times.
• Do Not Walk Away Avoid carrying the phone away from the unit to maintain a strong connection.

How to Temporarily Bypass Alert 71

If you need to sharpen before updating:

1. Press and hold the Cancel button on the sharpener for 4 seconds.
2. This will temporarily clear Alert 71, allowing you to continue sharpening.
3. Afterward, return to the steps above to complete the firmware update.